Terms of service

Warm Vale – Terms & Conditions

Welcome to Warm Vale, your destination for soft, comfortable, and well-made blankets, throws, cushions, bedding, and home textiles designed to make everyday spaces feel warmer and more inviting.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Warm Vale website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer where required by applicable law.

3. Company Information

 

 

4. Our Offer

At Warm Vale, we are committed to:

  • Providing high-quality blankets, throws, cushions, bedding, and soft home textiles

  • Offering comfortable and stylish products suitable for bedrooms, living rooms, guest spaces, and everyday use

  • Displaying accurate product descriptions, sizes, materials, and realistic product images

  • Maintaining transparent pricing, including applicable taxes and shipping fees at checkout

  • Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after checkout.

Payments are securely processed through trusted third-party payment providers.

Warm Vale reserves the right to cancel orders due to suspected fraud, pricing errors, stock availability issues, or other reasonable circumstances.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

  • Items must be unused

  • Items must be returned in their original packaging

  • Items must be in resellable condition

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective, damaged, or incorrect.

Items must be returned in their original condition.

Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD.

Warm Vale reserves the right to correct pricing errors at any time.

International customers are responsible for customs duties, import taxes, or other local charges where applicable.

9. Product Quality & Warranty

All products are quality-checked before shipping.

Please note:

  • Product colors may vary slightly due to lighting, photography, or screen settings

  • Minor variations may occur in fabric texture, stitching, weave, finish, or materials

  • Product dimensions should be reviewed before purchase

  • Natural fabric and textile variations may occur between individual items

Issues must be reported within 14 days of delivery.

Warranty does not cover:

  • Misuse or improper handling

  • Normal wear and tear

  • Damage caused by incorrect washing, drying, ironing, or cleaning methods

  • Damage caused by excessive heat or prolonged moisture exposure

  • Shrinkage, fading, or fabric damage caused by failure to follow care instructions

  • Damage caused by sharp objects, pets, excessive pulling, or improper storage

Customers should follow the care instructions provided with each product to help maintain its condition.

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Delivery may take up to 7–14 days depending on destination and shipping conditions.

Delays may occur due to customs, shipping carriers, weather conditions, public holidays, or high order volumes.

If delivery fails, Warm Vale may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods made available on our website.

For payment-related issues, please contact our support team as soon as possible.

12. Complaints & Customer Support

Please report issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

  • Replacement

  • Refund

  • Store credit, where applicable

13. Dispute Resolution

Warm Vale aims to resolve disputes fairly and efficiently.

If a dispute cannot be resolved directly, it may be referred to an independent mediator or another appropriate dispute resolution process where applicable.

14. Force Majeure

Warm Vale is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Shipping carrier disruptions

  • Supply chain interruptions

  • Government restrictions

  • Customs delays

  • Other unexpected events outside our control

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

16. Changes to Terms

Warm Vale reserves the right to update these Terms & Conditions at any time.

Any updated Terms will take effect once published on our website.